Our Policy Information
Everything You Need to Know
Please Contact US within 30 days of receipt of your order. after THIS TIME WE WILL BE UNABLE TO ISSUE A REFUND.
BLEEDING IS TO BE EXPECTED FROM HAND DYED YARN SO REFUNDS WOULD NOT BE GIVEN FOR THIS REASON.
IN ORDER TO RECEIVE A REFUND THE ITEM MUST BE UNUSED AND RETURNED WITH IT'S SKEIN BAND AND WITH ALL TIES IN TACT.
YOU ARE RESPONSIBLE FOR THE COSTS OF RETURNING THIS TO US AND SHIPPING COSTS WILL NOT BE REFUNDED.
We are a pet friendly business. While every care is taken to ensure there is no hair on the yarn and every single skein is checked before it's let loose on the world, stray hairs do happen.
wE AIM TO SHIP YOUR ITEMS WITHIN 3-5 WORKING DAYS. aNY CHANGES TO THIS WILL BE COMMUNICATED TO YOU. WE ARE CURRENTLY ONLY SHIPPING WITHIN THE UK. if YOU LIVE OUTSIDE OF THE UK AND WOULD LIKE TO PURCHASE, PLEASE GET IN TOUCH.
We ship all orders Using Royal Mail tracked 28 hours. Royal mail aims to deliver this within 3 working days. Due to the pandemic we are only posting using tracked options. Please be aware that there have been delays caused by the pandemic. Please be patient.